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Store policies, returns & ammo warranty

How LAX Ammo San Diego handles sales, defects and returns

We want every customer at LAX Ammo San Diego to know exactly what to expect when they buy from us. This page explains our store policies, including how California law affects ammo returns, how our 90-day defective ammo warranty works, and what we can do for accessories and reloading components.

 

California ammunition sales are heavily regulated, and in most cases ammo sales are final by law. Even so, we stand behind the products we sell. If you ever have a problem with ammunition or gear purchased at our San Diego shop, contact us right away so we can review your situation and do what we can to make it right.

 

Please read the sections below carefully before you purchase. If anything is unclear, call 858-987-0509 or ask a team member in store.

Privacy Policy | LAX Ammo San Diego

Last Updated: November 30th, 2025

1. Who we are

 

This Privacy Policy explains how LAX Ammo San Diego (“we”, “us”, “our”) collects, uses and protects personal information.

 

Business name: LAX Ammo San Diego

Address: 4411 Mercury St, Suite 103, San Diego, CA 92111

Phone: 858-987-0509

Email: info@laxammosd.com

 

This policy applies to:

 

  • Our website (including any catalog or forms)

  • Our email “deals list” and other marketing communications

  • In-store customer interactions where we collect contact details

 

It does not replace any records or requirements we must keep under California or federal law for ammunition sales or firearms-related activity.

2. Information we collect

 

We may collect the following types of information:

 

 

2.1 Information you provide to us

 

  • Contact details – name, email address, phone number

  • Messages – questions, feedback, or other information you send us via forms, email, text or social media

  • In-store purchase information – date of purchase, products purchased, form of payment

  • Legal/compliance information – information required by California or federal law for ammunition sales, such as ID details, eligibility check results, or other regulated records
    Newsletter sign-up details – name, email, and any preferences or optional fields you submit


​
 

2.2 Information collected automatically (website)

When you visit our website, we or our service providers may automatically collect:

 

  • IP address and approximate location

  • Device type, browser type, operating system

  • Pages viewed, clicks, time spent on the site

  • Referring URLs (how you arrived at our site)

 

This is typically collected through cookies, pixels and similar technologies to help us understand how the site is used and to improve performance and marketing.

3. How we use your information
 
We use the information we collect for purposes such as:
 

  • Answering your questions and providing customer support

  • Processing in-store purchases and meeting legal obligations for ammunition sales

  • Managing our deals email list and sending marketing communications you’ve signed up for

  • Sending information about in-store ammo deals, restocks and events

  • Improving our website, services and customer experience

  • Detecting, preventing or addressing fraud, abuse or security issues

  • Complying with California, federal or local laws and responding to lawful requests from authorities

 
We do not sell your personal information to third parties.

4. Email marketing & text messages
 
If you join our deals list or otherwise opt in to receive emails:
 

  • We’ll send you marketing communications such as Deal of the Week, Deal of the Month, restocks and store news.

  • You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

 
If you call or text our shop, we will use your phone number only to:
 

  • Respond to your questions

  • Follow up on your request or issue

  • Communicate about orders or special requests you initiated

 
We do not operate an automated mass SMS marketing program at this time. If that ever changes, we will update this policy and obtain any required consents.

5. Cookies and tracking technologies
 
Our website and service providers may use:
 

  • Essential cookies – needed for basic site operation

  • Analytics cookies – to understand how visitors use our site

  • Marketing/advertising tools – such as email platform tracking or pixels to understand which campaigns work

 
You can usually control or disable cookies through your browser settings. If you block certain cookies, parts of the site may not function properly.

6. How we share information

 

We may share your information with:

 

  • Service providers that help us operate our business (for example: website hosting, email marketing providers, analytics)

  • Payment processors and financial institutions as needed to process in-store payments

  • IT, security or professional advisors (like accountants or attorneys) who help us operate legally and securely

  • Government authorities or law enforcement when required by law, regulation, court order or to protect our rights, customers or the public

  • Another business in the event of a merger, acquisition or sale of some or all of our assets (subject to appropriate confidentiality and legal obligations)

 

We do not allow service providers to use your personal information for their own independent marketing without your consent.

7. Data retention

 

We retain personal information only as long as necessary to:

 

  • Provide services and respond to you

  • Maintain accurate records of transactions and communications

  • Comply with applicable laws and regulations (including ammunition record-keeping requirements)

  • Resolve disputes and enforce our agreements

 

Legal retention periods for ammunition-related records may require us to keep certain information for extended periods even if you request deletion.

8. Security

 

We take reasonable technical, physical and administrative measures to help protect personal information from unauthorized access, misuse, loss or disclosure.

 

However, no system or transmission is 100% secure, and we cannot guarantee absolute security of information transmitted via the internet or stored in our systems.

9. Your choices and rights

 

Depending on your location and applicable law, you may have the right to:

 

  • Access and review certain personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of certain information (subject to legal retention requirements)

  • Opt out of marketing communications at any time

 

To exercise these rights, contact us at info@laxammosd.com or by mail at the address above. We may need to verify your identity before responding.

 

Some information (especially ammunition-related transaction records) cannot be deleted if we are legally required to retain it.

10. Children’s privacy

 

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete it as required by law.

11. Third-party links

 

Our website and emails may contain links to third-party websites or services (such as manufacturers, ranges, or social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with information.

12. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. The “Last updated” date at the top will show when the latest changes were made.

 

Significant changes may also be communicated via our website or email newsletter.

13. Contact us

 

If you have questions or concerns about this Privacy Policy or how we handle personal information, contact us at:

 

LAX Ammo San Diego

Attn: Privacy

4411 Mercury St, Suite 103

San Diego, CA 92111

Email: info@laxammosd.com

Phone: 858-987-0509

Terms & Conditions | LAX Ammo San Diego

Last Updated: November 30th, 2025

These Terms and Conditions (“Terms”) govern:

 

  • Your use of the LAX Ammo San Diego website, and

  • The general store policies that apply when you shop at our physical location.

 

By using our website or purchasing from our store, you agree to these Terms. If you do not agree, please do not use the site or shop with us.

1. About LAX Ammo San Diego
 
LAX Ammo San Diego is a locally owned ammunition retailer in Kearny Mesa, San Diego, operating under the LAX name. We focus on ammunition and related accessories.
 
Business name: LAX Ammo San Diego
Address: 4411 Mercury St, Suite 103, San Diego, CA 92111
Phone: 858-987-0509

2. Eligibility to purchase

 

All ammunition sales are subject to:

 

  • California state law

  • Federal law

  • Any applicable local ordinances

 

By attempting to purchase ammunition or related restricted products, you represent and warrant that:

 

  • You are legally allowed to purchase and possess ammunition under all applicable laws

  • You are of legal age for the type of ammunition being purchased

  • You are a resident where required and are not prohibited from owning or possessing firearms or ammunition

  • The information and documentation you provide are true, accurate and complete

 

We reserve the right to refuse service or cancel a transaction if we believe a sale may violate the law or our policies.

3. ID and eligibility checks

 

All ammunition purchases in California are subject to any required eligibility checks, record-keeping and ID requirements.

 

You are responsible for:

 

  • Bringing valid and acceptable identification

  • Ensuring your information in state systems (such as the AFS record) is accurate and up to date

  • Providing any additional documentation needed under law (such as proof of address or lawful presence, when applicable)

 

We are not responsible for denials or delays caused by inaccurate or outdated records, mismatched addresses, or other issues in state or federal databases.

4. In-store only sales & catalog

 

At this time, we do not offer online checkout or shipping for ammunition. Our website functions as a catalog-only view of products we typically carry.

 

  • All ammunition sales are in-store only at our San Diego location

  • Online listings may not reflect real-time inventory or current pricing

  • We make reasonable efforts to keep information accurate but errors may occur

 

We reserve the right to correct errors in pricing, availability or descriptions and to modify or discontinue products or deals at any time without prior notice.

5. Pricing, promotions & deals

 

All prices and promotional offers:

 

  • Are subject to change without notice

  • Are valid only while supplies last

  • May be limited by quantity per customer or other conditions

  • Are generally in-store only unless clearly stated otherwise

 

Our Deal of the Week and Deal of the Month are limited-time offers. We may end or modify these deals at any time, and availability may vary day-to-day.

6. Payment methods

 

We accept commonly used payment methods in store (such as cash and major debit/credit cards, subject to change).

 

  • All transactions are processed in U.S. Dollars (USD)

  • Some payment methods may carry additional rules or verification requirements

  • We reserve the right to decline certain payment methods at our discretion

7. Returns, exchanges & warranty

 

Our returns and ammo warranty are summarized below and described in more detail in our separate policies:

 

  • Ammunition: Generally all sales are final in accordance with California law. We may review potential manufacturer defects on a case-by-case basis within a limited time frame.

  • Accessories & reloading components: No returns on opened products. Unopened items may be returnable up to the end of the calendar month of purchase with a valid receipt.

  • Ammo warranty: We offer a limited defective ammo warranty for qualifying products purchased in our store, subject to conditions and exclusions.

 

Please see our Return Policy and Ammo Warranty for full details.

8. Website use & content

 

Our website is provided for:

 

  • General information about our store, products and services

  • Displaying catalog-style product listings

  • Sharing educational content and store updates

 

We make reasonable efforts to keep information accurate and current, but:

 

  • We do not guarantee that every listing, price or detail is error-free or up to date

  • Information may change at any time without notice

  • Content on our site is not legal advice and should not be relied upon as such

 

All text, graphics, logos, images and other materials on the site are owned or licensed by LAX Ammo San Diego or its partners and are protected by law. You may not copy, reproduce, modify or distribute our content without prior written permission, except for personal, non-commercial use.

9. Educational content & legal information

 

Any guides, FAQs or blog posts about California ammunition laws, eligibility checks, or similar topics are for general informational purposes only.

 

  • They are not legal advice

  • Laws and regulations may change

  • Your personal situation may require individualized guidance from a qualified attorney

 

We encourage all customers to consult official State of California resources and legal counsel when needed.

10. Third-party links

 

Our website and communications may include links to third-party websites (such as manufacturers, ranges or external resources).

 

We are not responsible for:

 

  • The content or accuracy of third-party sites

  • Their privacy practices or terms

  • Any damages or issues that may arise from using those sites

 

Use third-party websites at your own risk and review their own terms and policies.

11. Limitation of liability

 

To the maximum extent permitted by law:

 

  • LAX Ammo San Diego and its owners, employees and agents are not liable for any indirect, incidental, consequential, special or punitive damages arising out of or related to your use of the site, your reliance on any information provided, or purchases made at our store.

  • Our total liability for direct damages, if any, will not exceed the amount you paid for the product or service giving rise to the claim.

 

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

12. Indemnification

 

You agree to indemnify, defend and hold harmless LAX Ammo San Diego and its owners, employees and agents from and against any claims, liabilities, damages, losses or expenses (including reasonable attorneys’ fees) arising out of:

 

  • Your violation of these Terms

  • Your violation of any law or regulations

  • Your misuse of our products, website or services

13. Governing law & disputes

 

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

 

Any dispute or claim arising out of or relating to these Terms, our website or our store policies will be handled in a manner consistent with California law and, where applicable, the courts located in San Diego County, California, unless otherwise required by law.

14. Changes to these Terms

 

We may update these Terms from time to time. The “Last updated” date at the top indicates when the latest version took effect.

 

By continuing to use our website or shop at our store after changes are posted, you accept the updated Terms.

15. Contact

 

For questions about these Terms or our store policies, contact:

 

LAX Ammo San Diego

4411 Mercury St, Suite 103

San Diego, CA 92111

Email: info@laxammosd.com

Phone: 858-987-0509

Return Policy | LAX Ammo San Diego

Last Updated: November 30th, 2025

We want you to know exactly how returns and exchanges work at LAX Ammo San Diego. Because we operate in a highly regulated industry, some returns are restricted by law and some are restricted by store policy.

1. Ammo sales – all sales final
 
Due to California and federal regulations, and to ensure product safety and integrity:
 

  • All ammunition sales are final once the product leaves the store.

  • We cannot accept returns or exchanges of ammunition because it cannot be resold as new after leaving our control.

 
Please double-check:
 

  • Caliber

  • Quantity

  • Intended use (range, defense, hunting)

 
with us before you complete your purchase. If you’re unsure, ask—we’re happy to help.

2. Defective ammunition
 
If you believe the ammunition you purchased from us is defective due to a manufacturer issue (not misuse, improper storage, or firearm-related problems):
 

  • Stop using it immediately

  • Save the original packaging and any unused rounds

  • Note the issue (e.g., failure to fire, unusual behavior, visible defect)

  • Contact us or bring the product back to the store as soon as possible

 
We may, at our discretion:
 

  • Inspect the ammo and packaging

  • Work with the manufacturer to evaluate the issue

  • Offer replacement ammo, store credit or another remedy consistent with our Ammo Warranty and applicable law

 
For more details, see our Ammo Warranty policy.

3. Accessories & reloading components
 
We apply different rules to accessories and reloading components:
 
 
3.1 No returns on opened products
For safety and quality control, we do not accept returns on:
 

  • Opened or used accessories (e.g., opened cleaning kits, worn hearing/eye protection, used bags/cases/safes)

  • Opened reloading components (e.g., brass, bullets, primers, powder, once packaging has been opened or compromised)

 
Once packaging has been opened, the product is considered final sale.

 
3.2 Unopened items – limited return window
Unopened accessories and reloading components may generally be returned if:
 

  • Returned on or before the last day of the calendar month in which they were purchased, and

  • You present a valid receipt, and

  • The product is in new, resalable condition with original packaging intact

 
We may deny returns if the product appears used, damaged, missing parts, or otherwise not in resalable condition.

4. Clearance, special orders and final-sale items
 
Some items may be marked as:
 

  • Clearance, closeout or final sale, or

  • Special order, custom or non-stocked items

 
These products are not eligible for return or exchange, except where required by law.

5. How to request a return or review
 
To request a return or to have a potential defect reviewed:
 

  1. Bring the item and your receipt to LAX Ammo San Diego, or contact us in advance at 858-987-0509 or info@laxammosd.com.

  2. Explain the situation clearly (what you bought, when you bought it, what went wrong).

  3. Our staff will review your request and explain what options are available under our policies and applicable law.

6. Changes to this Return Policy
 
We may update this Return Policy over time. The “Last updated” date above indicates the most recent version.
 
If you have questions about how this policy applies to a specific purchase, please ask before you complete your transaction.

Ammo Warranty | LAX Ammo San Diego

Last Updated: November 30th, 2025

We stand behind the ammunition we sell and want to address legitimate manufacturer defects in a fair and reasonable way, while staying within California law and safety best practices.

 

This Ammo Warranty explains how we handle potential defects and what is and isn’t covered.

1. Scope of this warranty
 
This warranty applies to ammunition purchased directly from LAX Ammo San Diego at our physical store.
 
It is intended to cover defects in materials or workmanship attributable to the manufacturer, such as:
 

  • Significant manufacturing defects in otherwise properly stored and handled ammunition

  • Lots with consistent failure to fire or abnormal behavior in normal, safe use conditions

 
It does not cover misuse, improper storage, or normal wear and tear on firearms.
 
We are a retailer, not the manufacturer, so in many cases we will work with the manufacturer’s processes and policies to resolve issues.

2. Warranty period
 
You must notify us of a potential ammunition defect within 90 days of the purchase date, as shown on your receipt.
 
After 90 days, we may not be able to evaluate or assist with an issue, and you may need to work directly with the manufacturer if possible.

3. What is covered
 
Subject to the conditions below, we may consider coverage for:
 

  • Ammunition that fails repeatedly in normal, safe use while other comparable ammo functions correctly in the same firearm

  • Ammunition with obvious physical defects visible before use (for example, serious deformation or clearly incorrect assembly)

  • Issues that appear to affect an entire lot or batch of ammunition

 
Coverage decisions are made case-by-case based on safety, evidence and manufacturer policies.

4. What is not covered
 
This warranty does not cover:
 

  • Ammunition used in unsafe or improper ways, including use in the wrong caliber or firearm

  • Damage or malfunction caused by the firearm itself (e.g., mechanical issues, poor maintenance, improper modifications)

  • Ammo that has been reloaded or altered after purchase by the customer

  • Ammunition that has been improperly stored, exposed to extreme temperatures, moisture, oil, solvents or other damaging conditions

  • Isolated or occasional failures that can occur with any ammunition under some conditions

  • Any consequential, indirect or incidental damages, including damage to firearms, accessories, property or personal injury

 
If there is any doubt about whether your firearm is safe to use, stop using it and consult a qualified gunsmith or the firearm manufacturer.

5. How to make a warranty claim
 
If you believe you have a potential ammunition defect:
 

  1. Stop using the ammo immediately.

  2. Keep the original packaging, including any visible lot or batch numbers.

  3. Save all remaining rounds that are part of the suspected defective batch.

  4. Do not attempt to alter, reload or otherwise modify the ammunition.

  5. Contact LAX Ammo San Diego or bring the ammo and receipt to the store as soon as possible (within 90 days of purchase).

 
Be prepared to explain:
 

  • What firearm you were using

  • How the ammo was stored

  • What exactly happened (e.g., failure to fire, unusual noise/recoil, visible damage)

  • Whether other brands/types of ammo work normally in the same firearm

6. Evaluation & remedies
 
Upon receiving the ammo and details:
 

  • We may visually inspect the ammunition and packaging

  • We may consult with the manufacturer or follow their warranty/claim procedures

  • We may decline to accept ammunition that appears unsafe to transport or store

 
If we determine, in our reasonable judgment and/or the manufacturer’s judgment, that the ammo is likely defective, we may offer one of the following remedies, at our discretion and subject to applicable law:
 

  • Replacement ammunition of the same or comparable type (if available); or

  • Store credit approximately equal to the purchase price of the defective portion; or

  • A refund of the purchase price of the defective portion

 
We are not obligated to provide more than the original purchase price paid for the defective ammunition.

7. Limitation of liability
 
To the maximum extent permitted by law:
 

  • LAX Ammo San Diego’s liability under this warranty is limited to the remedies described above.

  • We are not responsible for indirect, incidental, consequential or punitive damages, including but not limited to damage to firearms or other property, lost time, lost use, or personal injury.

 
Nothing in this warranty is intended to limit rights that cannot be limited under applicable law.

8. Safety first
 
If you ever experience:
 

  • Unusual sounds, recoil or behavior from your firearm

  • A suspected squib load or obstructed barrel

  • Signs of overpressure or other dangerous conditions

 
Stop shooting immediately. Unload your firearm safely and consult a qualified gunsmith or the firearm manufacturer before using it again.
 
Your safety is more important than any product or claim.

9. Questions
 
If you have questions about whether an issue might be covered under this Ammo Warranty, contact:
 
LAX Ammo San Diego
4411 Mercury St, Suite 103
San Diego, CA 92111

Phone: 858-987-0509
Email: info@laxammosd.com

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